RETURN & REFUND POLICY
Return & Refund Policy
Last updated: February 22, 2026
We want you to be fully satisfied with your purchase.
1. Right of Withdrawal (EU Customers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you receive your goods.
To exercise your right of withdrawal, you must inform us via email at:
You may use a clear written statement indicating your decision to withdraw.
2. Return Conditions
To be eligible for a return:
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Items must be unused
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Items must be in original packaging
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Items must not show signs of damage caused by the customer
We reserve the right to refuse returns that do not meet these conditions.
3. Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
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Refunds will be processed within 14 days
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Refunds will be made using the original payment method
Original shipping costs will be refunded in accordance with EU consumer law.
4. Return Shipping Costs
Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos.
We will provide a solution, including replacement or refund.
6. Contact for Returns
Roch&Val
34 Résidence des Chataigniers
45800 Saint-Jean-de-Braye
France
Email: support@rochandval.com